Chapter 01
Owning Your Patch
Territory thinking, not territory covering. The A/B/C framework, the 80/20 reality, and how to deploy your time like capital.
Chapter 02
Know Your Customer's World
Pre-call research, the five questions framework, and specific preparation guides for every customer type in building products.
Chapter 03
The Perfect Visit
The visit triangle. Opening with insight. A complete worked visit narrative. The follow-through that wins business and builds careers.
Chapter 04
Relationship Scoring
The 1–10 framework used by high-performing merchant and manufacturer teams. How to score honestly, move scores up, and prioritise your time.
Chapter 05
Specification Selling
Gateway 2 and the Building Safety Act. Post-Grenfell compliance changes. Fire classifications. CPDs done properly. Protecting a specification from design to site.
Chapter 06
Working the Supply Chain
Pull-through selling. How decisions actually get made. Channel conflict. Using every level of the chain to create commercial advantage.
Chapter 07
Finding Projects — Glenigan & Barbour ABI
What these platforms do, how to use them for different markets, the planning-to-site window, and a step-by-step process for turning intelligence into sales.
Chapter 08
Building a Pipeline
The five data points every opportunity needs. Pipeline discipline. Forecasting without kidding yourself — or your manager.
Chapter 09
CRM — Your Commercial Memory
Why most reps use CRM wrong. The five records you must keep. The daily habit. Territory-level intelligence. Using your CRM to manage upwards.
Chapter 10
Relationship Architecture
Single-threaded selling and why it's dangerous. Mapping accounts. Multi-level selling. Building the internal champion who advocates for you when you're not there.
Chapter 11
Product Knowledge & Technical Credibility
Why technical credibility changes the commercial conversation. How to learn a new category properly. Handling questions you can't answer. Using technical knowledge to win.
Chapter 12
LinkedIn & Digital Presence
Why LinkedIn matters in building products now. Building a profile that works commercially. Content that builds credibility. Using LinkedIn as a pre-call intelligence tool.
Chapter 13
Social Media Beyond LinkedIn
Which platforms matter for building products reps and which don't. YouTube for technical credibility. WhatsApp as the contractor channel. Email newsletters as your owned channel.
Chapter 14
Handling Objections
The four objection types. The price conversation done right. 15 specific building products scenarios with specific responses.
Chapter 15
Building Your Career
What actually gets reps promoted. The skills gap between rep and manager. Managing upwards. Your personal brand in a sector where everyone knows everyone.
Chapter 16
Selling to Tier 1 Contractors
How Tier 1s actually procure. Getting onto approved supplier lists. Constructionline and Achilles. Framework agreements. Building relationships at three levels simultaneously.
Chapter 17
Infrastructure: The £718bn Opportunity
The NISTA pipeline, data centres, schools, hospitals, rail, water. Named project programmes and procurement routes. An underworked market for most reps.
Chapter 18
Selling to Housebuilders
How volume builders are structured regionally. The standard specification list. Regional versus national procurement. Why the regional technical manager relationship is the most durable one.
Chapter 19
Your Internal Network
The rep who is trusted internally — in logistics, technical, marketing, and pricing — gets better information, faster responses, and more discretionary support. How to build it deliberately.
Chapter 20
Getting Suppliers to Favour You
How to become the account that manufacturer reps prioritise when allocation is tight, when new products launch, when marketing support is being deployed.
Chapter 21
The Car as a Commercial Tool
Route planning that stacks calls geographically. Deliberate drive-time learning. How the car choice signals professional credibility. The mental game of the commercial day.
Chapter 22
PatchPath: A Tool Worth Knowing
An honest assessment of the territory intelligence tool built specifically for field sales roles in UK building products. Full feature breakdown. Full disclosure: built by Wayne Brown.