Chapter 01
Owning Your Patch
Territory thinking, not territory covering. The A/B/C framework, the 80/20 reality, and how to deploy your time like capital.
Chapter 02
Know Your Customer's World
Pre-call research, the five questions framework, and specific preparation guides for every customer type in building products.
Chapter 03
The Perfect Visit
The visit triangle. Opening with insight. A complete worked visit narrative. The follow-through that wins business and builds careers.
Chapter 04
Relationship Scoring
The 1–10 framework used by high-performing merchant and manufacturer teams. How to score honestly, move scores up, and prioritise your time.
Chapter 05
Specification Selling
Gateway 2 and the Building Safety Act. Post-Grenfell compliance changes. Fire classifications. CPDs done properly. Protecting a specification from design to site.
Chapter 06
Working the Supply Chain
Pull-through selling. How decisions actually get made. Channel conflict. Using every level of the chain to create commercial advantage.
Chapter 07
Finding Projects — Glenigan & Barbour ABI
What these platforms do, how to use them for different markets, the planning-to-site window, and a step-by-step process for turning intelligence into sales.
Chapter 08
Building a Pipeline
The five data points every opportunity needs. Pipeline discipline. Forecasting without kidding yourself — or your manager.
Chapter 09
CRM — Your Commercial Memory
Why most reps use CRM wrong. The five records you must keep. The daily habit. Territory-level intelligence. Using your CRM to manage upwards.
Chapter 10
Relationship Architecture
Single-threaded selling and why it's dangerous. Mapping accounts. Multi-level selling. Building the internal champion who advocates for you when you're not there.
Chapter 11 New
Product Knowledge & Technical Credibility
Why technical credibility changes the commercial conversation. How to learn a new category properly. Handling questions you can't answer. Using technical knowledge to win.
Chapter 12 New
LinkedIn & Digital Presence
Why LinkedIn matters in building products now. Building a profile that works commercially. Content that builds credibility. Using LinkedIn as a pre-call intelligence tool.
Chapter 13
Handling Objections
The four objection types. The price conversation done right. 15 specific building products scenarios with specific responses.
Chapter 14
Building Your Career
What actually gets reps promoted. The skills gap between rep and manager. Managing upwards. Your personal brand in a sector where everyone knows everyone.